Reactiv8ai - Frequently Asked Questions

Our AI has been trained on millions of sales conversations and demonstrates near-human comprehension of context, sentiment, and buying intent. While it can't replace the nuanced relationship-building of experienced salespeople, it excels at initial engagement, qualification, and appointment setting with 94% accuracy in identifying sales-ready prospects.

Yes, our AI is equipped with sophisticated objection-handling frameworks and can navigate complex discussions about pricing, features, timelines, and competitor comparisons. For highly technical queries beyond its scope, it seamlessly schedules appointments with your specialists while capturing all relevant context.

The AI is programmed to acknowledge limitations gracefully and either schedule a callback with a specialist or transfer complex queries to your team with full conversation context. This transparent approach actually builds trust and maintains your brand's credibility.

Absolutely. Our machine learning algorithms continuously analyse every conversation, outcome, and conversion pattern to improve performance. The system learns your industry-specific language, successful objection responses, and optimal conversation flows, becoming more effective with each interaction.

Yes, we work closely with you to develop conversation flows, messaging tone, and personality traits that align with your brand voice. Whether you prefer professional and formal or casual and friendly, the AI adapts to maintain consistent brand representation.

Our AI maintains a unified conversation context whether prospects engage via SMS, email, or voice. If someone starts a conversation via email and responds on SMS, the AI seamlessly continues the dialogue with full context awareness, ensuring a smooth experience.

Yes, our AI uses advanced sentiment analysis and engagement scoring to identify genuine buying intent. It recognises verbal cues, response timing, question quality, and engagement depth to prioritise truly interested prospects and avoid wasting time on polite but unqualified leads.

includes error recovery protocols and can gracefully acknowledge misunderstandings while redirecting conversations back on track. All interactions are monitored, and our team intervenes when necessary to maintain conversation quality and protect your brand reputation.

Age isn't necessarily a barrier. We've successfully reactivated leads from databases up to 7 years old. Our AI begins with gentle re-engagement messages and tests contact validity, focusing efforts on responsive contacts while filtering out outdated information.

Yes, our system handles leads from all sources and can tailor messaging based on lead origin. Trade show leads receive different messaging than website inquiries, ensuring maximum relevance and response rates.

Our system automatically identifies and consolidates duplicate entries, creating unified prospect profiles. This prevents multiple simultaneous outreach attempts and ensures a professional, coordinated experience for your prospects.

Our AI operates globally and automatically adjusts messaging timing based on each prospect's location and time zone. We ensure outreach happens during appropriate business hours for maximum engagement while respecting cultural communication preferences.

Absolutely. We provide granular control over which database segments to engage, allowing you to exclude VIP clients, current customers, or any other groups you prefer to handle manually.

We automatically honour all existing do-not-contact requests and maintain comprehensive suppression lists. Any prospect who opts out is immediately removed from all campaigns and added to our permanent exclusion database.

We need at least a name and one valid contact method (phone or email). However, better results come from richer data, including company information, lead source, and any previous interaction history with your business.

Yes, our AI analyses multiple data points, including company size, industry, previous engagement, lead source, and behavioural indicator,s to score and prioritise prospects. High-value opportunities are contacted first and receive premium attention.

Most integrations are completed within 24-48 hours. Simple CRM connections can be active within hours, while more complex custom integrations might take up to a week. We handle all technical aspects, requiring minimal involvement from your IT team.

No software installation required. Our system integrates via secure APIs with your existing tools. The process is non-invasive and won't disrupt your current workflows or require staff training on new platforms

We can work with simple contact lists in Excel or CSV format. However, we recommend implementing a basic CRM for optimal results and will guide cost-effective solutions that integrate seamlessly with our system.

Yes, we integrate with all major scheduling platforms, including Calendly, Acuity, TimeTrade, and native calendar systems like Google Calendar and Outlook. Qualified prospects can book directly into your available slots.

We provide white-glove setup service with dedicated technical specialists who handle the entire integration process. You'll have direct access to our support team throughout implementation and ongoing operations.

We have experience integrating with custom systems and can develop API connections for most proprietary platforms. Our technical team will assess your specific requirements and provide a detailed integration plan.

Yes, we offer pilot programs where you can test our system with a small segment of your database before full deployment. This allows you to see results and refine the approach before scaling up.

We employ enterprise-grade security measures, including data encryption in transit and at rest, secure API connections, regular security audits, and compliance with international data protection standards. Your data never leaves our secure infrastructure.

Yes, you have complete control over the knowledge base and information the AI can access and share. We work with you to create approved talking points, pricing guidelines, and information boundaries that the AI will never exceed.

We maintain complete conversation logs for quality assurance and optimisation purposes, but these are stored securely and only accessible to authorised personnel. You can request the deletion of specific conversations if required by your compliance policies

You retain full ownership of your data. Upon service termination, we provide complete data export in standard formats and permanently delete all information from our systems within 30 days, as verified by our compliance team.

We maintain comprehensive knowledge of regulations, including TCPA, CAN-SPAM, and international telemarketing laws. Our system automatically manages opt-outs, maintains call time restrictions, and ensures all communications comply with applicable regulations.

Yes, we maintain detailed audit logs of all communications, including timestamps, consent records, opt-out requests, and conversation transcripts. These logs are available for compliance audits and regulatory reporting requirements.

Our system excels in industries with high-value transactions and longer sales cycles, including professional services (legal, accounting, consulting), financial services (mortgage, insurance, wealth management), healthcare (private practices, elective procedures), real estate, home improvement, B2B services, SaaS companies, and manufacturing. These industries benefit most from our sophisticated qualifications and nurturing capabilities.

We typically avoid heavily regulated industries with strict communication restrictions, such as pharmaceutical sales to healthcare providers, debt collection, payday lending, and certain financial trading services. Industries with extremely low transaction values or impulse purchases may not justify the investment, though we evaluate each case individually.

Our AI adjusts conversation timing, urgency levels, and follow-up sequences based on your industry's typical sales cycle. B2B enterprise sales receive longer nurturing sequences, while time-sensitive services get more immediate qualification and booking approaches.

Absolutely. We train our AI on your industry's specific language, technical terms, and common objections. This ensures conversations feel natural and credible to prospects who expect industry expertise.

Our real-time dashboard provides comprehensive analytics, including response rates, conversation quality scores, appointment booking rates, and ROI calculations. You receive weekly detailed reports and can access live performance data 24/7.

We provide continuous optimisation throughout the first 90 days. If results aren't meeting targets, we adjust messaging, timing, channels, and targeting criteria. Our performance guarantee ensures we keep working until you achieve the promised ROI.

Yes, our platform includes built-in A/B testing capabilities. We can test different subject lines, messaging approaches, and conversation flows to identify the highest-performing strategies for your specific audience.

Optimisation happens continuously through machine learning, with major strategy reviews every 30 days. We proactively suggest improvements based on performance data and industry best practices.

Key metrics include response rates (15-30% target), appointment booking rates (5-15% of responders), show-up rates (70%+ target), and ultimately sales conversion from appointments. We track the complete funnel from initial contact to closed revenue.

Our AI learns your business patterns and adjusts messaging timing and intensity based on seasonal trends. During peak seasons, we increase urgency and capacity, while slower periods focus on relationship building and long-term nurturing.

Our infrastructure is designed for enterprise-scale operations, processing thousands of simultaneous conversations without performance degradation. We've successfully managed campaigns for clients with databases exceeding 100,000 contacts.

Our system scales automatically with your growth. Pricing adjusts based on volume, but the technology seamlessly handles increased capacity without requiring additional setup or configuration changes.

Yes, we provide multiple user accounts with customisable permission levels. Sales managers can access full analytics while individual reps might only see their assigned appointments and conversation summaries.

Our system can manage separate campaigns for different locations while maintaining central oversight and reporting. Each location can have customised messaging and scheduling while benefiting from shared optimisation learnings.

Yes, our AI can be trained to qualify prospects for multiple offerings and route them to appropriate specialists. It can identify which products or services best match each prospect's needs and adjust the conversation accordingly.

Yes, we provide white-label partnerships for marketing agencies and consultants who want to offer AI lead conversion services to their clients under their brand.

Absolutely. We work with you to define your ideal prospect profile, budget requirements, decision-making authority, and timeline criteria. The AI only books appointments with prospects who meet your specific qualification standards.

Our AI can identify and engage multiple stakeholders within an organisation, coordinating conversations across different contacts while maintaining consistent messaging and avoiding conflicts.

Yes, you can configure priority levels based on lead source, value, or other criteria. High-priority leads can receive immediate response, while lower-priority prospects might have slightly delayed but still rapid engagement

Beyond basic performance metrics, we provide conversation sentiment analysis, optimal contact time identification, channel effectiveness reports, lead source ROI analysis, and predictive scoring for future campaign optimisation

Our development team continuously monitors communication trends, platform changes, and emerging technologies. We regularly update our AI models and add new channels to ensure maximum effectiveness and compliance with evolving standards.